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Shipping & Returns Policies

Shipping Policy

Last updated: 06/26/2023

Thank you for shopping at ACRR Goods. This Shipping Policy describes the terms and conditions for the shipment of products purchased from our online store located at [www.acrrgoods.com] (the "Site").

Processing Time

All orders are processed within 2 to 3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Methods and Rates

We offer various shipping methods to ensure a convenient and timely delivery of your order. The available shipping methods and corresponding rates will be displayed at the checkout page. The shipping rates are based on the destination, weight, and dimensions of the package.

Delivery Time

The estimated delivery time will vary depending on the shipping method chosen and the destination of the package. Please note that delivery times are only estimates and are not guaranteed. Once your order is shipped, you will receive a shipment confirmation email containing a tracking number that you can use to track the progress of your package.

International Shipping

At this time, we offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient. We recommend contacting your local customs office for more information on the customs policies and import regulations of your country.

Order Tracking

You can track your order by using the tracking number provided in the shipment confirmation email. Please allow a few hours for the tracking information to update.

Lost or Damaged Packages

ACRR Goods is not liable for any lost, stolen, or damaged packages during transit. Once the package is handed over to the shipping carrier, the risk of loss and title for items in your order are transferred to you. However, if you encounter any issues with the delivery of your order, please contact us promptly, and we will do our best to assist you.

Change of Shipping Address

If you need to change the shipping address after placing your order, please contact us as soon as possible. We will make every effort to update the shipping address if the order has not yet been shipped. However, once the order is shipped, we are unable to modify the shipping address.

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@acrrgoods.com.

Return & Exchange Policy

Thank you for shopping at ACRR Goods. We value your satisfaction and want to ensure that you are happy with your purchase. This Return Policy describes the terms and conditions for returning products purchased from our online store located at [www.acrrgoods.com] (the "Site").

30-Day Return/Refund Period

We offer a 30-day return/refund period from the date of delivery for eligible products. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also be accompanied by the original receipt or proof of purchase.

Non-Returnable/Refundable Items

Certain items are exempt from being returned. These include:

Items that were damaged by the customer while opening the packaging;

 Items that were damaged by the courier in transit; there will be a separate process to deal with courier-damaged items.

 
Please note that

Return Process

To initiate a return, please contact our customer support team at info@acrrgoods.com. Please provide your order number, the item(s) you wish to return, and the reason for the return.

Once your return request is approved, you will receive detailed instructions on how to return the item(s). Please ensure that the item(s) are securely packaged to prevent any damage during transit.

Return Shipping

You will be responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance when returning items. We cannot guarantee that we will receive your returned item, and we are not responsible for any lost or damaged packages during the return shipping process.

Refunds

Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, a refund will be processed to your original method of payment within a certain number of days, depending on your payment provider's policies. Please note that it may take additional time for the refund to appear in your account.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund, please contact us at info@acrrgoods.com.

Contact Us

If you have any questions or concerns regarding our return policy, please contact our customer support team at info@acrrgoods.com.

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